Refund Policy

At times, we will offer PRE-ORDERED items which are not yet in stock.  Please pay close attention to the listing for details.  Pre-ordered items can take between 2-6 weeks to arrive.  If your order includes a pre-ordered items, please note, all items will ship together.  To avoid this delay, you may consider placing a separate order for all your pre-ordered items.  Pre-ordered items can not be refunded unless damaged during shipping.   Due to the import nature, delays in shipping and delays in import may occur.  This is not an acceptable reason for a refund.  Your purchase of pre-ordered, imported items, constitutes your agreement to any delays. 

We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it!
We select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.
We guarantee our personalized products to be free of manufacturing errors or
product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund.

Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.  Please carefully review your font and color selections, as we can not be held responsible if you are unsatisfied as a result of your selection.  All refunds and exchanges must be made within 15 days of receipt.